Closing Date 27/02/2017

Membership & Visitor Welcome Assistant Sudbury Hall, Derbyshire

  • Location: Ashbourne Derbyshire
  • Salary: £0 - £7,726 / Annum
  • Type: Permanent
  • Posted: 16/02/2017
  • Closing Date: 27/02/2017

Job description


  • Summary

    Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers. 

  • What it's like to work here

    Sudbury Hall, the country home of the Lords Vernon, offers a delight of 17th-century craftsmanship, featuring exquisite plasterwork, wood carvings and classical story-based murals. 

    The Museum of Childhood is a delight for all ages with something for everyone. Children can discover something new, or relive nostalgic memories by exploring the childhoods of times gone by, make stories, play with toys and share your childhood with others.

  • What you'll be doing

    As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you will be responsible for ensuring that you provide an excellent service to all our visitors, every day.

    You will be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You will also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you will inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy. 

  • Who we're looking for

    To be fantastic in this role you will need:

    • Genuine enthusiasm for working with people
    • Excellent customer service skills
    • The ability to work to sales targets, and confidently sell our membership benefits
    • Good understanding of the National Trust and what we do
    • A willingness to learn new skills, and a can do attitude
    • Experience of working in a customer service or sales team 
    • Some cash handling experience 
  • The package

    Looking after you 

    • Health cash plan – from as little as £2.81 per month for you and your dependents
    • Pension contribution match up to 10%
    • EAP and proactive Health and Wellbeing 
    • Discounted gym membership 

    Looking after your career

    • Grow your career through professional training courses across the Trust
    • Develop your skills with an internal secondment
    • Pay review linked to values and behaviours, commitment to progression
    • Income protection due to illness


    Unique to Us 

    • Work in some of the most beautiful, iconic and unique locations in the UK
    • Free entry to NT properties for you, a guest and your children (under 18)
    • 20% off in our retail and catering outlets
    • Discount up to 35% off a National Trust holiday cottage booking
    Register now for further details

    Closing date 27th February 

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